Premier Airport Shuttle Reviews

Premier Airport Shuttle has an overall rating of 1.3 based on 22 reviews. Customer feedback on Premier Airport Shuttle is mixed.

1.3/5.0

22 reviews

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All Premier Airport Shuttle Reviews (22)
Saul_garcia75
May 22, 2026
"I tried using the accessibility support and..."
I tried using the accessibility support and it was frustrating. The instructions weren’t clear, and it took way too long to get any useful response. I was just left confused and kind of stuck, so yeah.
devona.Nordin
May 15, 2026
"Not great for a family trip"
Booking for our family group ended up being way more stressful than it needed to be. There just wasn’t enough thought put into space for bags, kids’ stuff, and all the usual things you end up carrying when traveling with family.

it felt like they weren’t really prepared for a group like ours. I probably wouldn’t book with them again for family travel, maybe it’s fine if you’re solo, but it didn’t work for us.
Jean_mendoza89
May 15, 2026
"Unclear pickup, slow coordination"
Communication was poor, pickup info wasn’t clear, and after landing it took way too long to sort out the driver. Frustrating experience.
Alice_jones83
May 01, 2026
"I booked the shuttle because it was..."
I booked the shuttle because it was one of the cheaper options, but i didn’t feel safe at all. The driver was speeding and switching lanes aggressively, and I was tense the whole ride. I’m usually budget-conscious, but next time I’d rather pay a bit more for a ride that feels safer
MichaelShipman
May 01, 2026
"I used Premier Airport Shuttle for a..."
I used Premier Airport Shuttle for a door-to-door pickup, that’s the kind of airport setup I personally prefer because I hate dealing with parking and dragging bags around. The driver got me from my house to the airport without much hassle, which was really nice. The only downside was that the pickup ran a little later than expected, so I definitely got nervous for a bit. It all worked out in the end, but next time I’d book with extra time just to be safe
stephaniehuff6624
April 28, 2026
"Not a great ride"
The ride felt dirty and uncomfortable , so I couldn’t really relax . I definitely expected a cleaner and more pleasant experience
joseph1974
April 22, 2026
"Started to feel like I was getting scammed"
My reservation kept glitching, and the confirmation didn’t come through until way later, which made me nervous. I tried calling to check what was going on, but nobody picked up. For a while, I genuinely wondered if I’d been fooled or if the booking was even real
Angeline_mosley81
April 19, 2026
"I Was Left Waiting Way Too Long"
I got frustrated with the customer service. I reached out expecting some kind of help, but it took forever for them to get back to me, and when they finally did, it didn’t really solve anything for me. Not the kind of support I want to deal with.
jeanette1977
March 31, 2026
"Refund process was more hassle than I expected"
I cancelled my booking with premierairportshuttle.com, and the refund process was way more frustrating than I thought it would be. I expected it to be straightforward, but I ended up having to keep following up just to get any kind of update.
The replies I got weren’t very clear, and there never seemed to be a real timeline. I understand cancellations can take a bit, but compared to what I expected, this felt unnecessarily stressful. I wouldn’t book with them again.
ManuelPrice
March 05, 2026
"Lost item help didn’t help at all"
Left my headphones on the shuttle and reached out the same day by phone and email. Got passed around to different people, then nothing. Never heard back. Frustrating, honestly
Louise_smith70
February 24, 2026
"I got charged more than I..."
I got charged more than I was supposed to, and the amount on my receipt didn’t match what I expected. Of course, this happened when I was already in a hurry, which made it even more frustrating. I reached out to support thinking it would be a quick fix, but they didn’t really resolve anything.
carl-White
February 12, 2026
"The driver was friendly once the…"
The driver was friendly once the shuttle finally showed up, but it was almost 25 minutes late. I had to call twice and still didn’t get a clear update, which felt unnecessary. It made getting to the airport way more stressful than it needed to be.
JanetKillebrew
January 31, 2026
"Child seat wasn’t available when we needed it"
I booked thinking a child seat would be available, but when we arrived, it wasn’t. After a long flight with a tired kid, that made an already stressful situation even harder. We ended up having to figure out another plan at the last minute, which wasn’t ideal. It reminded me how important the small details are when you’re traveling with children. I probably wouldn’t use them again unless the car seat situation was clearly confirmed ahead of time
Beverly.wilhite
January 29, 2026
"Not available where I live"
I was ready to try it out, but then found out my area isn’t even covered. Like, how is this okay? Frustrating to get interested in something and then not be able to use it at all.
ThelmaWarhurst_00
January 26, 2026
"Driver seemed a bit lost at the terminal!!"
The ride itself was fine, but the driver didn’t really seem to know the airport terminal that well!! They were confused about which terminal and door to drop me at, and we ended up circling around for a bit. I had to keep checking the signs myself, which was kind of frustrating!! It wasn’t a terrible ride, but for an airport shuttle, I definitely expected the driver to know the airport better!!!
Carolyn.hinton
January 23, 2026
"Could’ve Used a Hand With My Bags"
The driver just kind of stood there while I was struggling with my two bags, haha. I guess I assumed helping with luggage was part of the service, but apparently not. It’s not the biggest deal in the world, but after a long flight, it was frustrating...
derek_Knoll79
January 05, 2026
"Waited in line just for my request to be ignored"
I put in a special request when I made the booking and even brought it up again, but somehow it still wasn’t taken care of properly. After waiting in the queue longer than I expected, the driver seemed confused about the whole thing, and I ended up having to sort it out myself. it kind of defeats the purpose of asking ahead of time. Frustrating experience.
Katie_mayhew90
December 31, 2025
"Delayed flight wasn’t handled the way I expected"
My flight ended up being delayed, and I was expecting a smoother process since I’d booked ahead. The driver left, support took a while to respond, and I ended up having to pay extra to get another ride. I’m reasonable when travel plans get messy, but I do expect better communication and backup options when a delay is out of my control.
latoya1993
December 26, 2025
"Had to chase them and still arrived stressed"
It took way longer than it should have. The pickup was late, and I had to chase them for an update instead of anyone letting me know what was going on. Once I was finally on the shuttle, the ride still felt dragged out with extra waiting around. I’d left plenty of time for the airport, but I still ended up stressed about making it on time. Maybe it was just an off day, but for an airport shuttle, I expected it to be quicker and a lot better organized...
TyraMcdowell_63
December 22, 2025
"The shared ride was a mess. I waited..."
The shared ride was a mess. I waited way too long, and the driver just kept circling around like they didn’t know where to go. For what I paid, it really didn’t feel worth it

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